Customer Information

Legal Information & Order Information

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⚠️ Disclaimer

Disclaimer for content and promises of effectiveness

The content on this website, as well as all offered products and services of Matrixxer LLC, are for information and energetic inspiration purposes only. They do not constitute healing practices, medical advice, therapy, or a guarantee of success.

Energy essences and activation codes
Our products are based on mental and spiritual work, not on physically or medically provable mechanisms. The effect of the energy essences and activation codes is based on subjective experiences and varies individually. We do not make any promises of healing and assume no liability for specific results.

No medical application
Our offers are not intended for the diagnosis, treatment, cure, or prevention of diseases. They do not replace a visit to doctors, alternative practitioners, or psychotherapists. People with health problems should seek medical advice.

Legal notice
The contents of this website have been created with the greatest care. However, we assume no liability for the correctness, completeness, and topicality. Use is at your own risk. Any liability claims against Matrixxer LLC, in particular for direct or indirect damages of a material or immaterial nature, are excluded, unless there is gross negligence or intent.

Liability for external links
External links to third-party providers are carefully checked but are beyond our ongoing control. At the time of linking, no legal violations were recognizable. We assume no liability for the content of external pages.

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3. VAT-free information

Matrixxer LLC is based in the United States of America (USA).
Since our services are provided outside the European Union, they are not subject to German VAT liability.

All prices stated on this website are therefore final prices, without showing German VAT, according to:

• Art. 2 para. 1 lit. a Value Added Tax System Directive (VAT SystRL) in conjunction with

• § 1 para. 1 no. 1 Value Added Tax Act (UStG).

A calculation or payment of VAT within the framework of the so-called OSS regulation (One-Stop-Shop) does not take place, as the services are considered non-taxable services.

Our invoices therefore do not show German VAT.

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💸 Return and Refund Policy

1. No return or refund for digital or personalized products

Our energy essences, activation codes, MP3 files, video courses, and other digital content are purely mentally coded, personalized products. Activation begins immediately after purchase.
Therefore, there is no right of withdrawal and no refund, even if a download or access is technically possible.

By placing your order, you expressly agree to waive your right of withdrawal as soon as delivery begins.

2. No return for gift bottles

If you receive a bottle from us, it is a symbolic gift – not a paid service and not part of the purchase agreement.

• It is not charged.

• It is not necessary for the effect of the essence.

• It does not need to be returned.

A return or refund will not be made for this.

3. Technical problems?

If you have problems with the download or your activation code, please write to us directly:
📩 info@matrixxer.com

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🌿 Standards for Energy Essences from Matrixxer LLC

1. Mental creation

German:
Our energy essences are created exclusively on a mental level by experienced practitioners. Through targeted consciousness work and clear intentions, energetic vibrations are created that are individually tailored to the customer.​

English:
Our energy essences are created solely on a mental level by experienced practitioners. Through focused consciousness work and clear intentions, energetic vibrations are generated, tailored to each client.

2. Symbolic bottles and activation codes

German:
The physical bottles serve as symbolic gifts and contain no active substance. The actual essence is mentally transmitted via an individual activation code.​

English:
The physical bottles serve as symbolic gifts and contain no active substance. The actual essence is mentally transmitted via an individual activation code.​

3. Personalized coding

German:
After purchase, each essence is individually coded to the personal data of the customer to enable a deeper connection.​

English:
After purchase, each essence is individually coded to the customer’s personal data, enabling a deeper connection.​

4. Data protection and ethics

German:
We strictly adhere to the General Data Protection Regulation (GDPR) and treat all customer data confidentially. Our work is based on ethical principles and respect for each individual’s autonomy.​

English:
We strictly adhere to the General Data Protection Regulation (GDPR) and treat all customer data confidentially. Our work is based on ethical principles and respect for each individual’s autonomy.​

5. Quality assurance

German:
All energy essences undergo internal quality controls to ensure their effectiveness and safety.​

English:
All energy essences undergo internal quality controls to ensure their effectiveness and safety.​

6. Customer satisfaction

German:
The satisfaction of our customers is important to us. We offer comprehensive support and consider feedback for the continuous improvement of our products.​

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🎁 Activation Codes & how They Work

How do the energy essences from Matrixxer LLC work?

Our energy essences are not physical products in the traditional sense, but purely energetically transmitted frequency fields that are unlocked via personal activation codes. After purchase, the respective code is individually coded to your name and frequency. This is done on a purely mental and verbal level by experienced energy practitioners.

💠 Symbolic Bottles

The included bottles are symbolic carriers and have no independent material value. They serve purely as a visual reminder and anchor object. The essence itself is fully activated on a mental level – regardless of the bottle.

Note: A return of the bottles is not required, as they are not a physical component of the service. The energy is transmitted exclusively via your personal activation code.

🔐 Permanent Effect with Lifetime Codes

In addition to the essence, the “Lifetime” option includes a crystal pendant that is permanently linked to the coding. This connection remains even if no bottle is used – provided that the coding is still regularly activated by mental intake.

❌ No Promise of Healing

The mode of action is based on individual, subjective experiences. We do not make any medical or scientifically sound promises of effectiveness. The essences do not replace therapy or medical treatment.

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⭐️ Rating Policy

🇩🇪 GERMAN

Authenticity of customer reviews at Matrixxer
We appreciate every review of our products. We want to create maximum transparency regarding the authenticity and origin of the reviews.

1. No verification by third parties
The reviews submitted to us are not checked by external testing centers or verification services. There is no official, legal, or automated review.

2. Review possible even without a customer account
Some reviews were submitted by people who do not have a registered customer account. Some of these reviews come from earlier times, before verification guidelines came into effect.

3. Plausibility check & approval
All reviews undergo a manual visual inspection, in which offensive or illegal content is removed. A content-related or emotional filtering (e.g., preferring positive reviews) does not take place.

4. Equal treatment of positive and critical content
Reviews are published regardless of whether they are formulated in a positive, neutral, or critical way – provided they comply with the guidelines.

5. Note on old reviews
Older reviews before May 2022 may not contain any information about authenticity. We would like to point out that these have not been verified retroactively either.

6. No payment for reviews
We do not give away vouchers, discounts, or other benefits for writing reviews. All reviews are voluntary.

7. Contact for questions
If you have any questions about reviews, please contact:
📧 info@matrixxer.com